As we move into the spring term, ITS is shifting to our reduced hours schedule a bit earlier than usual this year. Here's what spring and summer support looks like and how to reach us. 

What Summer Support Looks Like 

From now through mid-August, ITS will be focused on preparing classrooms, computer labs, and learning spaces for fall. During this period, there will not be scheduled on-site support at any campus. 

How to reach us: 

The Virtual Helpdesk will run 8 to 9 am every weekday for the next two weeks, while the Spring session is starting. Drop in with anything you need help with. 

For anything outside that window, and after the Spring session is underway, call extension 55255 internally or 1-844-304-6500 externally. We've expanded phone coverage this summer so calls now ring through to more of the team, which means you're more likely to reach someone live. If no one is available and you leave a voicemail, it automatically creates a ticket, and we'll get to it as quickly as we can. Quick questions and small things are welcome on this line. It's the right channel for the summer. 

A Note on Capacity 

Jack is returning to the UK, and we'll miss him as part of our team. We're actively recruiting for another technical analyst and will share updates as that process moves forward. 

Our team is smaller than usual heading into a season that's already lean. We've redistributed phone coverage to make sure calls don't fall through during this stretch, and we're committed supporting staff and students over the summer months. We'll be honest with you when something will take longer than it normally would. We appreciate your patience and your partnership as we work through this. 

We'll return to regular hours in mid-August. Until then, we hope you find some good moments in the season, whatever your summer workload looks like. If you have any questions, please reach out to Marianne Walsh via email or Microsoft Teams.