Enrolment Services Coordinator: Competition #012

An Internal Posting in the PPWC Employee Group.

Castlegar

Posted: Friday, February 02, 2018
Closes: Friday, February 09, 2018

Reporting to the Associate Registrar, the Coordinator of Enrolment Services is accountable for employing a service excellence approach when initiating and managing the Enrolment Services Workplan and student communication plan.

The Coordinator directs and supports the day-to-day work of Enrolment and Record Officers in the performance of their duties in admitting, registering, and meeting the needs of students in accordance with established policies and procedures.

Main Duties and Responsibilities

• Initiate, assign, document, and evaluate processes associated with the Enrolment Services Annual Workplan
• Conduct business process reviews and research
• Manage and adjust the Admissions communication plan including web content, correspondence to students, and the creation/collation/updating of statistics, student publications, forms and reports for internal and external stakeholders
• Play a lead role in the management of a Customer Relationship Management (CRM) system
• Complete department project responsibilities as assigned
• Lead the Enrolment Officers concerning process redesign, upgrades and change implementations, data quality, and service standards
• Support Enrolment and Records Officers in their initial training on policies and processes and ongoing adoption of new business practices
• Act as the first line of contact in resolving student concerns
• Liaise with Schools and departments concerning data anomalies, enrolment processes, and policies
• Provide administrative support for the Associate Registrar
• Chair Graduation Committee and other committees/working groups as assigned
• Record vacation and other absences and coordinate replacement staff
• Perform other related duties as assigned

Skills, Knowledge and Abilities

• Knowledge of College admission/registration policies and procedures and enrolment management practices including student tracking
• Strong computer skills including word processing, spreadsheets, database software, student records systems (SRS) and SLED
• Ability to apply initiative to individual and team efforts
• Excellent organizational skills and the ability to set priorities when encountering conflicting demands
• Excellent written and verbal communications skills
• Excellent interpersonal and collaborative skills
• Strong customer service, communication, and conflict resolution skills
• Excellent attention to accuracy, detail, process, and confidentiality

Education and Experience

• A relevant bachelor’s degree in Business or a related field such as education or public administration
• Minimum 4 years’ business process management, post-secondary admissions, recruitment or other related experience,
• Minimum 4 years’ experience coordinating the work of others
• Experience working with a CRM and with change-management initiatives preferred; and,
• Experience contributing to planning efforts and working to implement plans and initiatives
• Demonstrated experience in a leadership role

This is a full-time position, commencing as soon as possible for the first year of Project Aurora and is anticipated to run to February, 2019.  There is the opportunity for secondment provide the successful candidate hold a regular PPWC position.  The salary is pay grade 11- $29.76 hour - in accordance with the PPWC Collective Agreement.

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