Welcome Centre Receptionist/Weekend Attendant, On-Call: Competition #053
An Internal Posting in the PPWC Employee Group.
Castlegar
Posted:
Thursday, April 05, 2018
Closes: Thursday, April 12, 2018
Reporting to the Campus Manager and utilizing a service excellence approach, this position provides Welcome Centre services for the College and is the first point of contact for students, prospective students, college staff and members of the public.
Main Duties and Responsibilities
Provides Welcome Centre support to students, staff and/or guests by:
- Taking a proactive, professional, caring and informed approach to greeting students, staff and visitors to the College, both in person and over the phone
- Being knowledgeable about College services and making the appropriate service connections
- Remaining up-to-date and knowledgeable about College courses, programs and college services, including dates and deadlines, application requirements, admission processes, Student Access and Support Services, Financial Aid, college website navigation, student forms, etc
- Providing detailed information about the College, its activities and general policies
- Responding to general inquires in person and over the phone and providing alternative information sources such as the College website
- Posting notice of course cancellations as required
- Responding to web inquiries (info@selkirk.ca) and requests for assistance from students, staff and the public
Provides support to the Campus Manager by:
- Providing support for key checkout systems
- Processing requests for internal and external room bookings and entering information into SRS system
- Switchboard as required, unlocking and locking doors
- Assisting weekend users with A/V issues as required and monitoring activities and ensuring college property is secured
- Light custodial work including; ensuring washrooms have adequate paper towels and toilet paper, garbage containers are emptied, dusting and glass cleaning and general furniture tidiness in assigned areas
- Maintaining currency of posters on campus (i.e. removing outdated information/posters)
- Communicating with Campus Manager and Maintenance as required
Provides support to SAS and Student Services by:
- Scheduling invigilators call outs and providing backup support in maintaining off-campus housing list
- Responding to student requests for timetables and course outlines
Provides support to Event Services by:
- Providing administrative and word processing support to the Event Coordinator for events
- Booking required services - including space, maintenance, catering, IT
- Maintaining currency of information and event calendars on College website
- Maintaining event tracking spreadsheets
Performs project work and other related duties as assigned by supervisor
Skills, Knowledge and Abilities
- Strong customer service, communication, and conflict resolution skills
- Proficiency in SRS, Windows and MS Office Suite (including Word, Excel and email)
- Experience in Admissions/Registration processes and ability to work independently and as a member of a team
- Excellent written, verbal communication skills and interpersonal and collaboration skills
- Excellent attention to detail, time management, organization and prioritization skills
Education and Experience
- High School graduation, plus completion of a 1- year Office Administration program or equivalent business certificate program
- Minimum 1-2 years’ administrative experience and Level 1 First Aid
This is an on-call position commencing as soon as possible. Salary will be Pay Grade 5, $23.37 per hour (subject to JE review) in accordance with the Selkirk College PPWC Collective Agreement.
Selkirk College appreciates the interest of all applicants, however, only those selected for an interview will be contacted. Interested and qualified applicants are invited to email their chronological resume (along with cover letter, work references and supporting documentation including diplomas and transcripts) no later than 4:00 pm on the closing date to . The personal information provided by applicants is collected pursuant to Sections 26 and 27 of the Freedom of Information and Protection of Privacy Act (FIPPA). The required personal information is collected for the purposes of supporting and evaluating your application for employment with Selkirk College and for aggregate statistical purposes. The personal information will be used, retained and only disclosed by Selkirk in accordance with FIPPA. The information is related directly to and needed by Selkirk to initiate the employment application process. The information will be used to contact references supplied by you, evaluate your qualifications, and complete the employment process by making a hiring decision.
Selkirk College is committed to a diverse and inclusive workplace that empowers all employees to reach their full potential and where each member of the college community shares a responsibility for developing and maintaining a healthy work environment in which differences are valued. The college welcomes applications from persons with disabilities, visible minorities, and Aboriginal people. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.
All résumés must be submitted via email.
This posting closes on Thursday, April 12, 2018.