Technical Writer and Training Specialist: Competition #056
An External Posting in the PPWC Employee Group.
Castlegar
Posted:
Tuesday, April 10, 2018
Closes: Tuesday, April 17, 2018
Reporting to the Project Manager and utilizing a service excellence approach, the Technical Writer and Training Specialist will document ERP system configuration and system processes and provide related assistance to the Project Team Leads for each of Selkirk’s functional areas (Student, Finance, HR/Payroll and IT). The Technical Writer and Training Specialist will be responsible for capturing real-time information in a fast-paced, highly pressurized setting and translating documentation into comprehensive training material, including manuals for new employee training. The Technical Writer and Training Specialist will also work with members of the functional areas and the Project Team to plan, organize and execute related training to front-line staff members in each functional area.
Main Duties and Responsibilities
- Develop a functional understanding of Unit 4 software in terms of institutional end user processes (timesheet entry, expense reporting, grade entry etc.)
- Accurately capture pertinent data in electronic form during live information sessions on Unit 4 system configuration and system processes
- Compile detailed technical training documentation to produce user-friendly training manuals, with an emphasis on accuracy and optimal end-user proficiency
- Publish and track functional test plans and results through the use of test tracking software
- Provide ERP users with basic troubleshooting support through project phases (IST/UAT/Go-live) as related to Unit4 software
- Work with the Education Liaison and Change Manager to develop an Institutional training plan for each stream of Unit 4 software
- Plan, organize and deliver training in conjunction with Implementation Leads
- Support the work of Implementation teams as required
- Perform other duties as assigned by the Supervisor
Skills, Knowledge and Abilities
- Strong problem solving, prioritization and critical thinking skills
- Ability to work under pressure
- Effective communication skills and public speaking ability within a small group training environment
- Excellent verbal, written and interpersonal skills
- Strong organizational skills
- Technical writing skills with affinity for accuracy and detail
- High level of proficiency in Excel, Visio, Access and Word
- Demonstrated familiarity with screen capture software an asset
- Quick learner, able to disseminate information independently
- Ability to create effective partnerships/collaborations within the department and across the College
Education and Experience
- Diploma in Business, Technology, Technical Writing or related field
- Certification in instruction and/or training
- Two years of directly related experience demonstrating strong technical and writing skills with an affinity for accuracy and detail in a fast-paced, highly pressurized time-sensitive work environment.
This is a full-time, temporary position commencing as soon as possible for the duration of Project Aurora which is anticipated to run to March 31, 2020. Salary will be Pay Grade 8, $26.51 per hour - in accordance with the PPWC Collective Agreement.
Selkirk College appreciates the interest of all applicants, however, only those selected for an interview will be contacted. Interested and qualified applicants are invited to email their chronological resume (along with cover letter, work references and supporting documentation including diplomas and transcripts) no later than 4:00 pm on the closing date to . The personal information provided by applicants is collected pursuant to Sections 26 and 27 of the Freedom of Information and Protection of Privacy Act (FIPPA). The required personal information is collected for the purposes of supporting and evaluating your application for employment with Selkirk College and for aggregate statistical purposes. The personal information will be used, retained and only disclosed by Selkirk in accordance with FIPPA. The information is related directly to and needed by Selkirk to initiate the employment application process. The information will be used to contact references supplied by you, evaluate your qualifications, and complete the employment process by making a hiring decision.
Selkirk College is committed to a diverse and inclusive workplace that empowers all employees to reach their full potential and where each member of the college community shares a responsibility for developing and maintaining a healthy work environment in which differences are valued. The college welcomes applications from persons with disabilities, visible minorities, and Aboriginal people. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.
All résumés must be submitted via email.
This posting closes on Tuesday, April 17, 2018.