Campus Service Representative, On-Call : Competition #057

An Internal/External Posting in the PPWC Employee Group.

Trail

Posted: Monday, April 16, 2018
Closes: Monday, April 23, 2018

Reporting to the Community Education (CEWT) Coordinator and utilizing a service excellence approach, this position is responsible for providing administrative and campus support to the Trail campus.

Main Duties and Responsibilities

Provides campus, CE/AUD administrative support duties including:

• Responding to and directing general inquiries (i.e. room availability, course and general CE/AUD/College information)
• Scheduling appointments for counsellors and AUD, as needed
• Preparing Mach forms
• Directing AUD/Prep inquiries to applicable AUD staff
• Maintaining ongoing knowledge of CE courses and their status
• Creating new student records; registering CE/AUD students (SRS and online)
• Creating and monitoring class lists and managing course supplies, material and textbooks/manuals; notification of course cancellations
• Assisting with class files including production of class lists and chron lists
• Assisting with the production of the CE calendar, as needed
• Ordering and / or collecting textbooks, videos and library books from / for Castlegar Campus Library
• Entering CE grades, preparing CE certificates
• Preparing routine department correspondence, including invoicing, tracking payments and processing sponsorships
• Assisting with the distribution of promotional and course materials such as flyers, posters, website and social media, calendars and manuals
• Assisting with new program inquiries
• Accepting and processing payment and withdrawals (cash/debit/credit) through SLED for all programs and courses
• Assisting with inventory and distribution of course materials and manuals
• Preparing confirmation of enrolment letters, as needed

Provides campus support duties including:

• Maintaining room booking process and class signage
• Assisting with responding to campus/facility use and maintenance requirements, including campus/centre access and photocopier/printer requirements
• Collecting, distributing incoming mail, preparing outgoing mail; delivering mail from/to post office
• Preparing and reconciling revenue reports and bank deposits
• Maintaining petty cash
• Invigilating exams i.e. distance Ed and CE

Perform other duties as assigned by the supervisor

Skills, Knowledge and Abilities

• Excellent customer service, interpersonal, conflict resolution skills
• Effective written and verbal communication skills
• Proficient knowledge of the Student Record System (SRS), Financial record system (FRS), and Student Ledger System (SLED)
• Proficient knowledge of Drupal (Content Management System) and Spiceworks
• Attention to detail, confidentiality and ability to work independently or as part of a team
• Proficient in computers and MS Office Suite (including Word, Excel, and email)
• Understanding the use of software applications
• Excellent organizational skills and the ability to set priorities when encountering conflicting demands
• Ability to work in a multi-tasking environment

Education and Experience

• High School graduation
• Completion of a one year Office Administration program or equivalent
• 1-2 years related experience

This is an on-call position commencing as soon as possible.  A flexible schedule is required as there may be occasional shifts on weekends. The salary is pay grade 6 - $24.39 per hour (Subject to JE Review) in accordance with the PPWC Collective Agreement. 

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