ERP Training and Content Developer: Competition #087
An Internal Posting in the PPWC Employee Group.
Castlegar
Posted:
Thursday, August 22, 2019
Closes: Friday, May 31, 2019
Reporting to the Project Manager and utilizing an exceptional service approach, the ERP Training and Content Developer will document ERP system configuration and system processes and provides related assistance to the Project Teams for each of Selkirk’s functional areas (Student, Finance, HR/Payroll and IT). The ERP Training and Content Developer will be responsible for translating real-time information into end-user documentation and comprehensive training material, including manuals for new employee training. The ERP Training and Content Developer will also work with members of the functional areas and the Project Team to plan, organize and execute related training to frontline staff members in each functional area.
Main Duties and Responsibilities
- Develop a functional understanding of Unit 4 software in terms of institutional end user processes (timesheet entry, expense reporting, grade entry etc.)
- Translate complex configuration documentation into clear and easy to understand configuration and process documentation, with an emphasis on accuracy and optimal end-user proficiency
- Develop training experiences (content, structure, activities, materials) for self-directed and instructor-led in-person training initiatives that support both the trainers and participants, based on identified learning objectives
- Design and maintain training materials to ensure learning outcomes are consistent with objectives
- Partner with Education Lead, Change Manager and Implementation Leads for each stream of Unit4 software on content development, ensuring that training is consistent with business processes and use of application
- Catalogue and organize existing project documentation into a web-based repository (i.e. Confluence)
- Coordinate and support user-acceptance testing (UAT) and end user training through the development of materials and schedules in conjunction with the Functional Teams and Change Manager
- Gather suggestions and feedback during UAT and training sessions and integrate changes in curriculum
- Provide ERP users with basic troubleshooting support through project phases (UAT/Go-live) as related to Unit4 software
- Perform other duties as assigned by the Supervisor to add support and value to the teams as required
Skills, Knowledge and Abilities
- Effective communication skills and public speaking ability within a group training environment
- Excellent verbal, written and presentation delivery skills
- Technical writing skills with affinity for accuracy and detail
- High level of technical proficiency in day-to-day software programs (i.e. Excel, Visio, PowerPoint, Word)
- Demonstrated familiarity with screen capture software an asset (i.e. Stepshot)
- Strong problem solving, prioritization and critical thinking skills
- Ability to work under pressure with competing priorities
- Strong organizational skills
- Quick learner, able to disseminate information independently
- Ability to work collaboratively and effectively with a cross section of team members on the project and across the College
Education and Experience
- Bachelor’s in Business or similar field of study
- Minimum 2 years’ experience with a deep functional understanding of Unit4 software systems or equivalent ERP systems
- Experience with writing technical documentation, documenting and sharing knowledge with all levels of user, working on a project with a broad range of stakeholders and training end-users an asset
This is a temporary, full time position commencing as soon as possible for the duration of Project Aurora with an anticipated end date of December 31, 2020. There is an opportunity for secondment provided the successful candidate holds a regular PPWC position. Salary will be Pay Grade 10, $29.17 per hour in accordance with the PPWC Collective Agreement.
Selkirk College appreciates the interest of all applicants, however, only those selected for an interview will be contacted. Interested and qualified applicants are invited to email their chronological resume (along with cover letter, work references and supporting documentation including diplomas and transcripts) no later than 4:00 pm on the closing date to . The personal information provided by applicants is collected pursuant to Sections 26 and 27 of the Freedom of Information and Protection of Privacy Act (FIPPA). The required personal information is collected for the purposes of supporting and evaluating your application for employment with Selkirk College and for aggregate statistical purposes. The personal information will be used, retained and only disclosed by Selkirk in accordance with FIPPA. The information is related directly to and needed by Selkirk to initiate the employment application process. The information will be used to contact references supplied by you, evaluate your qualifications, and complete the employment process by making a hiring decision.
Selkirk College is committed to a diverse and inclusive workplace that empowers all employees to reach their full potential and where each member of the college community shares a responsibility for developing and maintaining a healthy work environment in which differences are valued. The college welcomes applications from persons with disabilities, visible minorities, and Aboriginal people. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.
All résumés must be submitted via email.
This posting closes on Friday, May 31, 2019.